Questions to ask a locksmith

Lockmart on 24 September 2018

Nothing makes us feel quite as safe as the locks in our homes and workplace environments. But when they don’t serve their purpose or work against us, those local reliable locksmiths are the first call we make.

But how do you know what questions to ask a locksmith? Read on to equip yourself with what to ask a locksmith for greater service and a more informed sense of the services available.

“What are your rates?”

Price governs a lot of our decision making, particularly when it comes to acquiring a service. As each job is different, so too can be the rates, so make sure you are requesting an estimate if one is not provided. State up front the exact nature of the job, as prices may depend on if it's a residential, commercial or automotive job.

At Lockmart, we know that cost is a key question to ask a locksmith, so we are transparent with our rates when we provide a quote for our customers. Servicing new and loyal customers in Melbourne across four locations every day, our success comes from continued transparency and value for money.

Price considerations:

  • Type of job
  • Size of the job
  • Urgency of the job
  • Materials needed for the job
  • The hours in which the job needs to be done

"How much experience do you have?"

what to ask a locksmith

Above all else, experience and reliability should be the deciding factor in choosing your locksmith. They may have extensive experience in residential locksmithing but just starting out in commercial or automotive, so it would be valuable to ask a locksmith about their field of experience and skillset.

Lockmart has been operating for over 50 years, earning our place as trusted locksmiths in Melbourne across four locations. Our team have worked across all business types and have tailored industry solutions to streamline the process. When determining what questions to ask a locksmith, consider what experience and reliability mean to you and your home or office that requires work.

"Where are you based?"

Reputation is understandably important, but logistics also plays a part. A reputable locksmith is of no use to you if they are on the other side of the city. How far away is the locksmith from your home? Is there a locksmith with as much experience in your local area? Don’t forget these questions to ask a locksmith as you may find someone who is closer to you and has familiarity with the area.

Lockmart has been successfully operating in four locations in Melbourne; Frankston, Mornington, Braeside and Rosebud. Each store location services a greater catchment area.

Lockmart store locations:

Lockmart Store Locations

Areas Serviced


Frankston | Tooradin | Cannons Creek | Cranbourne | Cranbourne East | Cranbourne South | Skye | Frankston South | Langwarrin | Mount Eliza | Seaford | Carrum Downs | Patterson Lakes


Mornington | Somers | Hamas Cerberus | Crib Point | Bittem | Hastings | Balnarring | Tyabb | Sommerville | Pearcedale | Moorooduc | Tuerong | Mounth Martha | Safety Beach


Braeside | Cheltenham | Springvale | Mordialloc | Keysborough | Dandenong | Hampton Park | Narre Warren | Berwick | Beaconsfield | Officer | Pakenham


Rosebud | Portsea | Sorrento | Blairgowrie | Rye Capel Sound | Boneo | Fingal | Cape Schanck | Main Ridge | Dromana | Red Hill | Red Hill South | Merricks | Shoreham | Flinders

"How long will the job take, and when can we get started?"

Most locksmith needs are time sensitive or emergencies, so this can be one of the first questions to ask a locksmith. If the rate of the job is within your budget but won’t be able to start until next week, this may not be the best solution for an urgent lock change or worse – keys locked inside the house or car.

Our mobile locksmiths at Lockmart are available 24 hours a day, 7 days a week. So if you can’t let the sun set or rise before getting a professional to your residence, this is what to ask a locksmith.

"What services do you provide?"

questions to ask a locksmith

You would be forgiven for not knowing exactly what a day looks like for a Lockmart locksmith. The fact is, your locksmith can service you home, office or commercial premises, and vehicle. If you are not sure whether some or all of your jobs can be carried out by these professionals, note the jobs and make them part of your questions to ask a locksmith.

Services we provide:

Perhaps you are locked outside, your keys are trapped inside the car, or you're just not sure your old locks are keeping your office safe after hours. Whatever your need, make sure you know what questions to ask a locksmith so that you are getting the best professionals available and the appropriate services.

Ask those questions of one of our reliable locksmiths today by calling us on 1300 594 903.